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Creditfix LB 03-2017

Beware Netflix Email Scam

Users of Netflix streaming service worldwide are being warned to look out for an email scam which claims that the user’s account is about to be suspended.

With a subject line stating ‘Your suspension notification’, the email claims that unless credit card details are provided by the customer within 48 hours, their subscription will be closed.

What makes the email scam particularly worrying is the professional appearance, complete with Netflix logos and a legitimate looking layout.

The email, signed off by ‘The Netflix Team’, goes on to say:

‘Hi, we were unable to validate your billing information for the next billing cycle of your subscription therefore we’ll suspend your membership if we do not receive a response from you within 48 hours.’

‘Obviously we’d love to have you back, simply click restart your membership to update your details and continue to enjoy all the best TV shows and movies without interruption.’

Clicking on the link will take you to a page featuring a background from the popular Netflix show The Crown, where you are asked to login using your details.

From there you’re taken to a page asking for your full name, date of birth, address, and payment details – enough information for the fraudsters to access your funds.

To complete the scam, you are then taken to a ‘reactivated’ screen to ensure keeping your confidence.

Technology experts Mailguard have issued the warning. Their technology expert, Emmanuel Marshall said of the scam: ‘This works like a mail-merge; the body of the email is generic, but the sender field is designed to show the name of the intended victim, which personalises the scam to make it more convincing.’

He continued: ‘In this case the scammer’s system has not worked as well as they hoped, you can see the ‘recipient’ field. Instead of the victim’s name, it shows the placeholder. Always hover your mouse over links within emails and check the domain they?re pointing to. If they look suspicious or unfamiliar don’t open them.’

Filters for your inbox and a layered security system are now considered vital to ensure that you never fall victim to email scams, which are now responsible for the majority of modern day fraud.

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