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Creditfix LB 03-2017

Debenhams Customer Data Stolen

The latest large company to fall victim to cyber-crime is department store chain Debenhams, with computer hacker stealing thousands of customer details.

A third-party company that runs the chain’s online florist, Debenhams Flowers, has been targeted by computer hackers who accessed the system using malicious software and stole names, addresses and financial information of 26,000 customers.

The company, Ecomnova, operates four websites on behalf of Debenhams, all of which have been suspended following discovery of the cyber-attack. Retail customers on Debenhams main website have been assured that they ‘can be confident’ their information has not been compromised.

Debenhams have confirmed that they are working with Ecomnova and getting in touch with the banks of any customers affected, in order to block payments and issue new payment cards.

Chief executive of Debenhams, Sergio Bucher, told Sky News: ‘As soon as we were informed that there had been a cyber-attack, we suspended the Debenhams Flowers website and commenced a full investigation.’

He added: ‘We are very sorry that customers have been affected by this incident and we are doing everything we can to provide advice to affected customers and reduce their risk.’

Although Debenhams have contacted all customers of the flower service that had their personal information breached, even if you haven’t been contacted after using the service it may be advisable to contact your bank.

All customers should keep a close eye on their bank accounts and report any suspicious activity immediately to their bank.

Also, beware of unsolicited contact by email, phone, or post, as cyber criminals are known to use stolen personal details to further extort funds in this way through correspondence.

The Information Commissioner’s Office is also aware of the reported security breach and is making enquiries.

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