Metro Bank Most Trusted Financial Provider

Metro Bank has been named the most trusted financial provider in the UK for the second year running at the Moneywise Customer Service Awards.

The challenger bank took the top award in the survey of 50,000 consumers. It also picked up three other awards for Most Trusted Savings and Cash Isa Provider, Best Current Account Provider for Branch Service, and Best Mobile Banking App.

Another major winner at the ceremony was First Direct, who picked up no fewer than six awards. Most Trusted Current Account Provider, Most Trusted Credit Card Provider, Most Trusted Loans Provider, Most Trusted Mortgage Provider, Best Provider for Regular Savers and Best Current Account Provider for Call Centre Service.

Santander was named the most trusted Most Trusted Mainstream Bank, and LV= the Most Trusted Insurer.

TV presenter Kate Garraway, who hosted the awards ceremony, said: ‘Trust and respect is as vital in financial services as it is in modern life. The impact of fake news, rejection of globalisation, and simmering anti-establishmentarianism is the currency of the moment and highlights how important winning trust is.

She continued: ‘People want to be listened to; actually, they expect to be listened to, ignore them at your peril.’

Award Winners

BEST PROVIDER FOR REGULAR SAVERS

First Direct

BEST PROVIDER OF SAVINGS ACCOUNTS FOR LARGE DEPOSITS

Coventry Building Society

BEST P2P PLATFORM FOR SAVERS

Lending Works

BEST PROVIDER OF CHILDREN’S SAVINGS ACCOUNTS

Nationwide Building Society

BEST MOBILE BANKING APP

Metro Bank

BEST CURRENT ACCOUNT PROVIDER FOR CALL CENTRE SERVICE

First Direct

BEST CURRENT ACCOUNT PROVIDER FOR BRANCH SERVICE

Metro Bank

BEST CREDIT CARD PROVIDER FOR REWARDS

John Lewis

BEST PROVIDER FOR CONTENTS INSURANCE

Legal and General

MOST TRUSTED INSURANCE COMPARISON SITE

TopCashback

MOST TRUSTED BUY-TO-LET MORTGAGE PROVIDER

Coventry Building Society

MOST TRUSTED LANDLORD INSURANCE PROVIDER

Direct Line

MOST TRUSTED SMALL BUSINESS BANKING PROVIDER

HSBC

MOST TRUSTED SAVINGS & CASH ISA PROVIDER

Metro Bank

MOST TRUSTED MORTGAGE PROVIDER

First Direct

MOST TRUSTED HOME INSURANCE PROVIDER

NFU Mutual

MOST TRUSTED LOANS PROVIDER

First Direct

MOST TRUSTED CAR INSURANCE PROVIDER

CSIS

MOST TRUSTED TRAVEL INSURANCE PROVIDER

Staysure

MOST TRUSTED PET INSURANCE PROVIDER

Petplan

MOST TRUSTED HEALTH INSURANCE PROVIDER VIA Your EMPLOYER

Benenden

MOST TRUSTED HEALTH INSURANCE PROVIDER

CS Healthcare

MOST TRUSTED LIFE INSURANCE PROVIDER

LV=

MOST TRUSTED CREDIT CARD PROVIDER

First Direct

MOST TRUSTED CURRENT ACCOUNT PROVIDER

First Direct

MOST TRUSTED P2P PLATFORM

Zopa

MOST TRUSTED INSURER

LV=

MOST TRUSTED MAINSTREAM BANK

Santander

BRITAIN’S MOST TRUSTED FINANCIAL PROVIDER

Metro Bank