Metro Bank has been named the most trusted financial provider in the UK for the second year running at the Moneywise Customer Service Awards.
The challenger bank took the top award in the survey of 50,000 consumers. It also picked up three other awards for Most Trusted Savings and Cash Isa Provider, Best Current Account Provider for Branch Service, and Best Mobile Banking App.
Another major winner at the ceremony was First Direct, who picked up no fewer than six awards. Most Trusted Current Account Provider, Most Trusted Credit Card Provider, Most Trusted Loans Provider, Most Trusted Mortgage Provider, Best Provider for Regular Savers and Best Current Account Provider for Call Centre Service.
Santander was named the most trusted Most Trusted Mainstream Bank, and LV= the Most Trusted Insurer.
TV presenter Kate Garraway, who hosted the awards ceremony, said: ‘Trust and respect is as vital in financial services as it is in modern life. The impact of fake news, rejection of globalisation, and simmering anti-establishmentarianism is the currency of the moment and highlights how important winning trust is.
She continued: ‘People want to be listened to; actually, they expect to be listened to, ignore them at your peril.’
Award Winners
BEST PROVIDER FOR REGULAR SAVERS
First Direct
BEST PROVIDER OF SAVINGS ACCOUNTS FOR LARGE DEPOSITS
Coventry Building Society
BEST P2P PLATFORM FOR SAVERS
Lending Works
BEST PROVIDER OF CHILDREN’S SAVINGS ACCOUNTS
Nationwide Building Society
BEST MOBILE BANKING APP
Metro Bank
BEST CURRENT ACCOUNT PROVIDER FOR CALL CENTRE SERVICE
First Direct
BEST CURRENT ACCOUNT PROVIDER FOR BRANCH SERVICE
Metro Bank
BEST CREDIT CARD PROVIDER FOR REWARDS
John Lewis
BEST PROVIDER FOR CONTENTS INSURANCE
Legal and General
MOST TRUSTED INSURANCE COMPARISON SITE
TopCashback
MOST TRUSTED BUY-TO-LET MORTGAGE PROVIDER
Coventry Building Society
MOST TRUSTED LANDLORD INSURANCE PROVIDER
Direct Line
MOST TRUSTED SMALL BUSINESS BANKING PROVIDER
HSBC
MOST TRUSTED SAVINGS & CASH ISA PROVIDER
Metro Bank
MOST TRUSTED MORTGAGE PROVIDER
First Direct
MOST TRUSTED HOME INSURANCE PROVIDER
NFU Mutual
MOST TRUSTED LOANS PROVIDER
First Direct
MOST TRUSTED CAR INSURANCE PROVIDER
CSIS
MOST TRUSTED TRAVEL INSURANCE PROVIDER
Staysure
MOST TRUSTED PET INSURANCE PROVIDER
Petplan
MOST TRUSTED HEALTH INSURANCE PROVIDER VIA Your EMPLOYER
Benenden
MOST TRUSTED HEALTH INSURANCE PROVIDER
CS Healthcare
MOST TRUSTED LIFE INSURANCE PROVIDER
LV=
MOST TRUSTED CREDIT CARD PROVIDER
First Direct
MOST TRUSTED CURRENT ACCOUNT PROVIDER
First Direct
MOST TRUSTED P2P PLATFORM
Zopa
MOST TRUSTED INSURER
LV=
MOST TRUSTED MAINSTREAM BANK
Santander
BRITAIN’S MOST TRUSTED FINANCIAL PROVIDER
Metro Bank
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